Are you a member with questions about the MIX 20/20 program? Contact your local offices for support. Find Your Local
Designate the particular skills or qualifications you have obtained. Skill codes are administered by your local, district, or regional office.
Using MIX 20/20 Dispatch
The MIX 20/20 System ensures your local dispatch rules are followed fairly and consistently for all assignments. When you receive a dispatch call, you will be required to enter your PIN before proceeding. Then, based upon information you hear in the audio recording, you must accept or decline the opportunity. If you hang up during a dispatch call, however, MIX considers it an automatic decline.
Like all members using MIX, your activity in the system is automatically tracked — providing your local with detailed logs of the process. For quality purposes, your call may also be recorded.
The work list phone number is 1-800-238-4954.
If you miss a dispatch call, and the position is still open, you can call the MIX 20/20 Member Information Exchange to participate. You will be able to hear the same audio recording and have an opportunity to accept or decline the job.
Receiving a Dispatch Call
When you answer a job dispatch, you will hear…
“This is a job dispatch call from…. This dispatch is intended for….”
Or, you may hear…
“MIX 2020, press 1”
…in which case you must press ‘1’ to continue. You will have an opportunity to make the system wait for up to 3 minutes until the member is available, to have the system call back later (without penalty), or continue with the dispatch. Note: If you have the system call back later, the job will be offered to the next member on the list.
“Please enter your member PIN:”
Enter your four-digit PIN. Once validated, you will hear your current number of declines and an audio recording describing the specific job assignment. If you hang up AFTER ENTERING your PIN, MIX will consider it an automatic decline.
Accepting a Job
After hearing the information about the job, press or tap one of the following numbers on your phone:
To Accept the Job
To Decline the Job
To hear the information again:
You can repeat the information up to three times.
To accept the job:
You will hear confirmation of your acceptance and additional recorded information about the job. Your dispatcher and the contractor will received written documentation of your acceptance and will expect you to arrive on time at the assigned location. If the assignment is long-term, you will automatically be removed from the Out-of-Work list. Short-term assignments do not affect your position on the list.
Declining a Job
You will have one last opportunity to reconsider after declining the job. If a decline will result in a penalty, you will be notified at this time. Once you end the call, your decline will be recorded by MIX.